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Privacy Policy

This Privacy Policy describes how Draper Designs LLC (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Draper Designs (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from various sources, as outlined below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact Details: Including your name, address, phone number, and email.

  • Order Information: Including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account Information: Including your username, password, security questions, and other information used for account security purposes.

  • Customer Support Information: Including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Wix.

  • Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below, Third Party Websites and Links.

How We Use Your Personal Information

  • Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, and exchanges, creating and maintaining your account, and arranging for shipping.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as to send marketing communications, advertising, and promotional materials via email, text, or postal mail, and to show advertisements on our Site and other websites.

  • Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

  • Communicating with You and Service Improvement: We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to improve the Site, remember your preferences, run analytics, and better understand user interaction with the Services.

Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please note that blocking Cookies may affect your experience and may cause certain features of the Services to not work correctly.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate business purposes, and other reasons subject to this Privacy Policy. These may include:

  • With vendors or third parties who perform services on our behalf, such as payment processing, IT management, and shipping.

  • With business and marketing partners for advertising purposes.

  • When you request or consent to the disclosure of your information.

  • In connection with a business transaction, such as a merger or bankruptcy.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

Third Party Websites and Links

Our Site may provide links to third-party websites. We do not control the privacy practices or security policies of such third parties, so we recommend reviewing their privacy policies before engaging with them.

Security and Retention of Your Information

We cannot guarantee "perfect security" for any information you send to us, and we recommend not sending sensitive information via unsecured channels. We retain your personal information as needed to provide the Services and fulfill legal obligations.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including access, deletion, correction, portability, and the ability to opt out of certain uses of your information. You may also manage your communication preferences at any time.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may have the right to lodge a complaint with a data protection authority.

International Users

We may transfer, store, and process your personal information outside the country in which you reside. If you are in Europe, we ensure that transfers comply with European data protection regulations.

Contact Us

If you have any questions about our privacy practices, this Privacy Policy, or would like to exercise your rights, please contact us at:

Thank you for trusting Draper Designs with your personal information. We are committed to maintaining your privacy and security.

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