Return and Refund Policy

Return Policy
At Draper Designs, we offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

Return Eligibility
To be eligible for a return, the item must be in the same condition as when you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return
To initiate a return, simply contact us at draperdesignsstore@gmail.com. Returns must be sent to the following address:
Draper Designs LLC
107 W North St,
Tampa, FL 33604

Once your return is accepted, we will send you a return shipping label along with detailed instructions on how and where to send your package. Please note, items returned without prior authorization will not be accepted.

For any questions regarding returns, feel free to contact us at draperdesignsstore@gmail.com.

Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you receive the wrong item, contact us immediately so we can assess the issue and resolve it as quickly as possible.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:

• Perishable goods (e.g., food, flowers, or plants)

• Custom or personalized products

• Personal care goods (e.g., beauty products)

• Hazardous materials, flammable liquids, or gases

For any concerns or questions about specific items, please contact us.

Please note, sale items and gift cards are non-returnable.

Exchanges
To get the item you want, please return the original item, and once the return is approved, you may make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, with no justification required. Items must be in the same condition as when you received them: unworn, unused, with tags, and in original packaging, along with the receipt or proof of purchase.

Refunds
Once we receive and inspect your return, we will notify you of whether the refund was approved. If approved, the refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since the return was approved, please contact us at draperdesignsstore@gmail.com.

Contact Us
Draper Designs LLC
Phone: +1 774-227-5986
Email: draperdesignsstore@gmail.com
Address: 107 W North St, Tampa, FL 33604
Website: www.draperdesignsstore.wix.com

We are committed to providing exceptional service and ensuring your satisfaction with every purchase. If you have any questions or concerns, don’t hesitate to reach out!